A few months ago the director of a call center site told me that he did not know why and what for the clients called so much (well, he did not say it to me that explicitly, but he let it be clearly understood in his conversation). He was the director of the site, managed […]
Archives for agosto, 2018
These days of summer rest have led me with my family to London to remember the years we lived there more than a decade ago. The children are no longer that young and one of my them had the enormous illusion of visiting the store of a clothing brand («streetwear» as he calls it) that […]
Estos días de descanso de verano me han llevado con la familia a Londres para rememorar los años que vivimos allí hace más de una década. Los niños ya no son tan niños y uno de mis hijos tenía la enorme ilusión de visitar la tienda de una marca de ropa (“streetwear” le llama él) […]
Lately, the question of where the Customer Management function should be within the company organization is very fashionable. Traditionally it has been included in the Marketing or Operations Areas, where it was at the same level of sales, product or distribution management. But in recent years has been taking shape a change and some companies […]
elrecogedor (Miguel Angel Carrasco) 