(Versión en español en http://www.aeerc.com/noticias_detalle.cfm?id_noticia=2482) People say that everyone is responsible for how he takes the good and bad things that life puts in his way and, although totally true, sometimes it is difficult to control our minds’ reaction to some «black swans» that appear as an uncontrollable Armageddon that turns our expectations and forecasts upside down. […]
Category archives for call centre
The most repeated word in any presentation from a customer service outsourcing vendor is «partnership«. The word that appears the most in an RFP in which a company asks vendors for collaboration proposals on customer service is «partnership«. It seems to be a perfect matching. What some offer more vigorously is what the others most […]
Many years ago (many more than I would like) there was a child’s character on spanish TV called Calimero (an unfortunate black chick with half a shell on his head) a bit depressing, who was always complaining about nobody wanting and understanding him . Well, this «Calimero self pity thought» is a «disease» that often […]
A few months ago the director of a call center site told me that he did not know why and what for the clients called so much (well, he did not say it to me that explicitly, but he let it be clearly understood in his conversation). He was the director of the site, managed […]
elrecogedor (Miguel Angel Carrasco) 