Messaging is the new paradigma in customer care. Taking care and information where customers are instead of the other way around. BUt it´s a new channel that has to be designed and built carefully.
Tag archives for customer care strategy
The most repeated word in any presentation from a customer service outsourcing vendor is «partnership«. The word that appears the most in an RFP in which a company asks vendors for collaboration proposals on customer service is «partnership«. It seems to be a perfect matching. What some offer more vigorously is what the others most […]